Privacy Policy

Novaflame Realms Ltd – Privacy Policy
Effective Date: 16/08/2025
Company: Novaflame Realms Ltd
Registered in Scotland: Company No - SC859703
Registered Office: Albert Road, Oldmeldrum, Inverurie, AB51 0DB
Website: www.novaflame.co.uk

Novaflame Realms Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services. By accessing or using our website and services, you consent to the practices described in this policy.

1. Information We Collect
We may collect the following types of information:
a) Information you provide directly:
• Name, email address, postal address, phone number
• Payment information (processed securely via third-party providers)
• Account details if you register or sign up for newsletters, subscriptions, or events
b) Information collected automatically:
• IP address, browser type, operating system, and device information
• Pages visited, links clicked, and duration of visits
• Cookies and similar tracking technologies
c) Information from third parties:
• We may receive information from service providers such as payment processors, analytics tools, or social media platforms if you interact with us through those channels.

2. How We Use Your Information
We use your information to:
• Provide and manage our products and services, including subscriptions and event bookings
• Process payments and communicate order confirmations
• Send newsletters, updates, and promotional materials (if you have opted in)
• Improve our website, products, and services based on user behaviour and feedback
• Detect, prevent, and respond to fraud, security incidents, or other prohibited activities
• Comply with legal obligations

3. Sharing Your Information
We will never sell your personal information. We may share your data only in the following circumstances:
• With trusted service providers (e.g., payment processors, fulfilment partners, IT support) to enable the provision of services
• Where required by law or legal process
• To protect our rights, property, or the safety of our users or others

4. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyse website performance, and deliver tailored content. You can manage cookie preferences through your browser settings. Please note that disabling cookies may limit some functionality on our website.

5. Your Rights
You have the right to:
• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete data
• Request deletion of your personal information, subject to legal or contractual obligations
• Withdraw consent to receive marketing communications at any time
To exercise any of these rights, please contact us at info@novaflame.co.uk.

6. Data Retention
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer required, we will securely delete or anonymise it.

7. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

10. Contact Us
For questions or concerns regarding this Privacy Policy or our data practices, please contact us:
Email: info@novaflame.co.uk
Address: Albert Road, Oldmeldrum, Inverurie, AB51 0DB